Connect with the Ombudsperson/Community Liaison
The San Diego Housing Commission (SDHC) has dedicated an employee to serve as an initial point of contact for the community to address questions or concerns about SDHC’s programs and help to resolve issues. This person is sometimes referred to as the Ombudsperson or Community Liaison. They will listen and document your concerns to help connect you with the appropriate department for assistance. The appropriate department will then address your concerns and respond to you directly.
Sometimes, the Ombudsperson/Community Liaison may need to gather relevant information from you to independently review your concerns. They will remain neutral and impartial during this review. The Ombudsperson/Community Liaison can recommend assistance within SDHC’s rules, policies, and procedures. The Ombudsperson/Community Liaison cannot change the rules, policies or procedures. They also do not take the place of SDHC’s executive leadership team.
The Ombudsperson/Community Liaison also:
- Provides general information, answers general questions and provides resources regarding SDHC programs
- Serves as a sounding board for client concerns about programs or decisions made by SDHC.
- Elevates findings and recommendations to executive leadership regarding SDHC’s programs.
- Provides appropriate referrals for assistance with outside agencies.
- Represents SDHC at community outreach events.
Please note: SDHC’s jurisdiction is the City of San Diego. If you are not receiving assistance from the SDHC, please contact your local housing authority. To find your local housing authority, visit the U.S. Department of Housing and Urban Development’s (HUD) website
Need Help?
Contact the Ombudsperson/Community Liaison by phone at 619-578-7553, by email at sdhcinfo@sdhc.org or by submitting an online application here:
Ombudsperson Request Form
You can also contact the main office line for assistance at (619) 231-9400 or click on one of the options located on the left-hand side of this page.
